Alinta Energy Mobile App
Role
UX/UI designer
Team
Product owner
Business analyst
Software engineers
Tools
Figma
Client
Alinta Energy
App Launch and Adoption
The Alinta Energy app officially launched on October 1, 2024, on the Apple App Store and Google Play Store, providing customers with a seamless way to manage their energy usage, track bills, and access support. Since its launch, the app has seen 50,500 downloads and 38,607 logins, with steady weekly growth (+2,722 downloads and +2,014 logins in the past week).
User Feedback and Ratings
Despite the download gap, the app has received strong user ratings 4.6★ weighted rating (4.7★ from 47 iOS reviews, 4.3★ from 23 Android reviews). Customers who gave high ratings highlighted the app’s ease of use, clear information presentation, and intuitive navigation. Many users found it simple to track energy usage and access their bills, reinforcing the app’s value in improving customer experience.
Focus on Hourly Usage
As the app evolved, we identified an opportunity to empower users with real-time energy insights. This led to the development of the Hourly Usage feature, an initiative I led. By offering granular visibility into energy consumption patterns, this feature helps users make informed decisions to reduce costs and optimize energy use.
If you’d like to learn more about the journey of designing and implementing Hourly Usage, the challenges we tackled, feel free to contact me to know more details.
